These Mobile Messaging Terms of Service (“SMS Terms”) apply to text message (SMS/MMS) communications sent by Direct Support Learning (“Direct Support Learning,” “we,” “us,” or “our”) to you. By opting in to receive text messages from us, you agree to these SMS Terms.
1. Program Description
Direct Support Learning sends text messages to enrolled learners, partner agencies, and interested individuals for the following purposes:
- Course enrollment confirmations and reminders
- Training session updates and scheduling notifications
- Account and service alerts
- Customer support follow-ups
- Occasional program announcements and promotions related to our services
Message frequency will vary based on your account activity and preferences.
2. How to Opt In
You may opt in to receive text messages from Direct Support Learning in any of the following ways:
- Checking the SMS opt-in checkbox on our website registration or contact forms
- Texting a keyword (such as JOIN or START) to our designated number
- Providing written or verbal consent during enrollment or onboarding
By opting in, you expressly consent to receive automated and non-automated text messages from Direct Support Learning at the mobile number you provide.
Consent to receive text messages is not required as a condition of purchasing any goods or services.
3. How to Opt Out
You may opt out of receiving text messages from us at any time. To unsubscribe, reply STOP to any text message you receive from us. You may also use the words QUIT, END, CANCEL, REVOKE, UNSUBSCRIBE, or OPT OUT to revoke consent.
You may also opt out by contacting us via email, phone, website form, or any other reasonable method. We will honor all opt-out requests within 10 business days.
After we receive your opt-out request, we will send you one final confirmation message acknowledging your unsubscribe. No further messages will be sent unless you opt back in.
4. Help
For assistance, reply HELP to any of our text messages, or contact us at:
Email: support@go.directsupportlearning.com
Website: https://go.directsupportlearning.com/
Address: 1050 Crater Lake Ave, Suite A, Medford, Oregon 97504
5. Message and Data Rates
Message and data rates may apply. Charges are billed by and payable to your mobile service carrier. Direct Support Learning does not charge for text messages, but your carrier’s standard rates apply.
6. Data Collection and Use
When you opt in to our SMS program, we collect your name and mobile phone number. We use this information solely to send you the text messages you have consented to receive.
We do not sell, rent, or share your mobile number or SMS opt-in data with third parties or affiliates for marketing or promotional purposes. We may share your information with our SMS service provider solely to deliver messages on our behalf. Our SMS provider is contractually required to protect your information and use it only to deliver messages.
We retain your information while you remain subscribed and for as long as required by law. You may request deletion of your data at any time by contacting support@go.directsupportlearning.com.
7. Supported Carriers
Our SMS program is supported by most major U.S. carriers, including AT&T, Verizon, T-Mobile, Sprint, Boost Mobile, MetroPCS, U.S. Cellular, and others. Carrier support may vary. Carriers are not liable for delayed or undelivered messages.
8. Consent is Non-Transferable
Your consent to receive text messages is specific to Direct Support Learning and the mobile number you provided. We will not transfer or sell your consent to any third party. If you change your mobile number, please contact us to update your information.
9. Changes to These Terms
We may update these SMS Terms from time to time. The “Last Updated” date at the top of this page reflects the most recent revision. Continued use of our SMS program after any changes constitutes your acceptance of the updated terms.
10. Privacy Policy
These SMS Terms are incorporated into and subject to our full Privacy Policy, which is available at https://go.directsupportlearning.com/privacy-policy/. For any privacy-related questions, please contact support@go.directsupportlearning.com.
11. Contact Us
If you have questions about these SMS Terms, please contact us:
Direct Support Learning
1050 Crater Lake Ave, Suite A
Medford, Oregon 97504
Email: support@go.directsupportlearning.com
Website: https://go.directsupportlearning.com/
